Prep Queue
The Prep Queue shows all counter sale orders that need to be prepared. It's the display your counter staff uses to know what to make next.
Accessing the Prep Queue
Go to Counter Sales → Prep Queue in the sidebar.
What you see
Each card in the queue shows:
- Order number and time
- Customer name (member or Walk-in)
- Items ordered with quantities
- Current status
Order statuses
| Status | Meaning |
|---|---|
| Pending | Order placed, not yet started |
| In Progress | Being prepared |
| Ready | Prepared and ready to hand over |
| Completed | Handed over to the customer |
Updating order status
Click on an order card and use the status buttons to move it through the stages:
- When you start preparing → mark In Progress
- When ready to serve → mark Ready
- When handed to the customer → mark Completed
Tips for using the Prep Queue effectively
- Keep the Prep Queue open on a tablet or second screen at the counter
- Update statuses in real time so the team knows what's done
- Completed orders stay visible briefly then move to history — use the Counter Sales list for full history
tip
The Prep Queue auto-refreshes. You don't need to manually reload the page to see new orders coming in.