Skip to main content

Reversing a Payment

If a payment was recorded by mistake — wrong amount, wrong record, or the payment bounced — you can reverse it.

Steps​

  1. Go to Payments in the sidebar
  2. Find the payment you need to reverse
  3. Click on the payment to open it
  4. Click Reverse
  5. Enter a reason for the reversal (required)
  6. Confirm

What happens after reversal​

  • The payment amount is cancelled out
  • The outstanding due is restored on the original sale/purchase/recharge
  • A reversal entry is created in the Payments ledger for the audit trail
  • The original payment is marked as Reversed

When to reverse a payment​

SituationAction
Wrong amount enteredReverse → re-enter correct amount
Payment applied to wrong saleReverse → add payment to the correct sale
Cheque bouncedReverse the cheque payment → re-collect
Customer asked for refundReverse and process refund manually

Can I delete a payment instead of reversing?​

No. Payments cannot be deleted — only reversed. This ensures the accounting records remain complete and auditable. The reversal entry shows clearly what happened and why.

warning

Reversals cannot be undone. Once a payment is reversed, you'll need to re-enter the correct payment from scratch.